We accept returns within 14 days of delivery for unused items in their original condition and packaging.
To request a return, please contact us at [email protected] with your order number and reason for the return. Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box and packaging
We will offer a replacement, store credit, or a full refund, depending on the situation.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Made-to-order pieces
- Gift cards
- Items that have been used, damaged after delivery, or are not in their original packaging
Exchanges
We only replace items if they are damaged, defective, or incorrect. If you need an exchange, please contact us within 48 hours of receiving your order.
Contact
If you have any questions regarding returns or refunds, please contact us at:
Email: [email protected]
